Terms of Service

Last updated November 11, 2026

By using POHandler, you agree to these terms.

The service

POHandler helps you extract, review and export data from customer purchase orders. We use third-party document processing providers to help read purchase orders. Check automated results for accuracy before using them in your business.

Your account and responsibilities

Provide accurate account information and keep your sign-in credentials secure. Submit only material you are entitled to process, and do not use the service unlawfully, infringe others' rights or disrupt its operation.

Your documents and data

You retain ownership of the documents and data you submit. You authorize us to process them as needed to provide the service you request. Our Privacy Policy explains how we use and retain your data and how you can delete it.

Pricing and payments

The pricing page shows plan prices, billing periods and page allowances. When you subscribe to a monthly or annual plan, you authorize recurring charges at the selected interval until you cancel. Subscriptions receive pages monthly, including on annual plans. While your subscription is active, unused subscription pages carry over for one additional month, up to one month's allowance under your current plan.

Page packs are charged once at checkout and expire 12 months after purchase. They do not renew automatically. Confirm your plan, billing interval and total before paying.

For purchases through Waffo Pancake, Waffo is the merchant of record. It processes payments, issues invoices and handles applicable transaction taxes. Waffo may appear on your payment statement.

Cancelling a subscription

To stop automatic renewal, open Billing in your POHandler account and select Manage Subscription. For purchases through Waffo Pancake, you can also sign in to the Waffo Consumer Portal with the email address used at checkout. Once cancellation is confirmed, your subscription and monthly page releases continue through the period already paid for. Subscription pages expire at the end of that period. Separately purchased pages remain available for basic processing until their original expiration date.

Refund policy

POHandler subscriptions and page packs are delivered online as digital services. Once the service is active and available for use, we generally do not issue refunds solely for a change of mind, unused pages or cancellation of future renewals. Any mandatory rights to a refund, withdrawal or other remedy under applicable law still apply.

To request a refund, report a billing issue or get help accessing a service you paid for, email hello@pohandler.com with your checkout email, order number and a description of the issue. For purchases through Waffo Pancake, refund requests are reviewed under the applicable Waffo Buyer Terms.

Availability and liability

The service is provided as is and as available, and may be interrupted for maintenance or other reasons. To the extent permitted by applicable law, we do not guarantee error-free service or accept liability for indirect losses. These terms do not exclude liability that cannot lawfully be excluded.