File & Data Protection
Learn how order files are accessed, processed, retained and deleted.
Privacy protections for your customer and transaction details, from upload to export. The same protections apply to trial and paid accounts.
Are my files public?
No. Files are private by default. Account orders and originals require sign-in and an ownership check. Guest originals and previews are accessible only through the secret browser session that created them. Public fictional samples are clearly identified.
Are order contents used for other purposes?
We use your order contents to provide extraction, review and export services. We do not sell them or use them for advertising.
How do you protect files and data?
We protect order data with encryption in transit, encryption at rest and access controls.
How long are files kept?
Account originals and recognition results each default to 30 days. Unclaimed guest files and results expire 24 hours after upload. Signing in to claim them sets a new 30-day deadline. Check their individual deadlines in Documents and download what you need before expiry.
Can I delete an order?
Yes. Delete account orders from your document list, or delete a guest file from its preview workspace.