Privacy Policy

Last updated November 11, 2026

This policy covers information you submit to POHandler and records related to your use of the service.

Information we collect

Account details, such as the name and email used to register or sign in.
Content you submit, including purchase order files and support messages. Historical text orders are covered while their contents are retained.
Service records, including page counts, credit usage, billing, and necessary account activity and device information.

How we use information

We use this information to process orders, manage accounts and billing, provide support and service notices, and maintain service security. We do not sell order contents or use them for advertising.

Files are private by default. Account files require sign-in and ownership checks. Guest previews are tied to the browser session that created them. We protect business data with encryption in transit, encryption at rest and access controls.

Who helps process your data

Purchase orders. Third-party document processing providers may receive your uploaded file and filename to extract text and tables. To identify and organize order fields, they may also process extracted text, its position on the page, field values and page images.
Payments. If you buy through Waffo Pancake, we share your checkout email and the account, plan and order details needed to link the purchase to your account. We receive transaction details and payment status to manage billing and page allowances. Waffo handles card information at checkout. POHandler does not receive or store full card numbers or security codes. Waffo's Privacy Policy explains how Waffo handles payment data.
Storage, sign-in and email. Hosting providers store uploads and results. If you use Google sign-in, we receive the basic profile details needed for your account. Our email provider uses your email address to deliver account messages such as verification and password reset emails.

Retention and deletion

Account originals and recognition results each default to 30 days. Unclaimed guest originals and results expire 24 hours after upload. Claiming a guest file into an account sets a new 30-day deadline. Check individual deadlines in your document list; viewing, editing and downloading do not extend them.

You can delete an order early to remove its stored original and order contents. Cleanup of backups and service-provider copies may take longer. We may retain necessary billing, usage and security records separately.

Managing your information

Use account settings to update your details or delete your account. To ask for access to, correction of, or deletion of your personal information, email hello@pohandler.com. See our Cookie Policy for cookie use and controls.

Policy updates

We publish updates to this policy here and revise the date above.